BPO Training and Development Associate Manager
BPO Training and Development Associate Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
- Client facing role manages team of trainers and content developers/writers.
Responsibilities:
Assessment of Training Needs:
- Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
- Implement the review design/development (when necessary) and assessment of training curriculum content/learning materials approach/methodology and performance evaluation process.
Reporting
- Generates reviews and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
- Maintains collection and tracking of relevant Training data
- Assists with teamspecific reporting activities including productivity reports end of shift reports and other operationsrelated reports all pertaining to trainees performance
Skills and Qualifications:
- Must have at least 7 years of experience in Training and Development
- Must have at least 2 years of Contact Center or BPO industry experience
- Must have at least 5 years of experience as lead
- Experience in business training professional development research and workshops is an advantage
- Excellent presentation skills
- Ability to implement end to end training needs analysis (TNA)
- Ability to analyze performance trends and implement intervention programs to address performance gaps
- Knowledge of Adult Learning Theory
Employment Type
Full Time
