Front Desk Supervisor

What you will be doing:

• Provide leadership training and guidance with the direction of the Front Office Manager and Assistant Front Office Managers to Front Office colleagues to ensure smooth daily operation while maintaining high levels of guest satisfaction. 
• Consistently offer professional friendly and engaging service
• Handle guest concerns promptly and effectively
• Attend regular departmental meetings
• Ensure interdepartmental communication and cooperation
• Ensure that the operational budget is adhered to and all costs are controlled
• Oversee training and performance management of the Front Desk Agents
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Maintain knowledge of the hotels emergency procedures
• Adhere to all departmental and hotel policies procedures and standards including safety and environmental initiatives
• Other duties as assigned

Qualifications :

Your experience and skills include:

• Previous leadership experience in a similar environment will be an asset
• Must possess outstanding guest service skills including professional verbal communication skills
• Good computer literacy (experience using Property Manager System preferred and proficiency in MS Word Outlook and Excel)
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable demonstrating initiative as required
• Proven ability to perform under pressure in a fastpaced teambased environment
• Ability to meet the physical requirements of the role including:
• Frequent standing and walking throughout shift
• Occasional kneeling pushing pulling lifting
• Occasional ascending or descending ladders stairs and ramps   

Additional Information :

Visa Requirements: Applicants must be legally authorized to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleagues with fairness and dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

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