Customer Service Representative
Customer Service Representative
Posted on :
10-01-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Handle customer inquiries via phone email and chat providing timely and accurate information.
- Assist customers with productrelated questions technical support and issue resolution.
- Process orders returns and complaints while maintaining a high level of customer satisfaction.
- Collaborate with internal teams to address customer concerns and escalate issues as needed.
- Maintain uptodate knowledge of products services and industry trends.
- Accurately document interactions and maintain customer records in the CRM system.
- Strive to exceed customer expectations and deliver a superior service experience.
Qualifications & Skills
- Language Skills: Native or fluent in Danish; proficient in English (B2 or higher).
- Previous experience in customer service support or a related field is preferred.
- Excellent communication and problemsolving skills.
- Ability to multitask prioritize and handle challenging situations calmly and effectively.
- Proficiency in using CRM systems and basic computer applications.
- A customerfirst mindset with a positive and proactive attitude.
- Interest in the automotive or electrical vehicle industry is a plus.
Why Join Us
- Work in a fastpaced and innovative environment within the growing electrical automotive industry.
- Be part of a dynamic multicultural team in the heart of Barcelona.
- Opportunities for professional growth and development.
Employment Type
Full Time
Key Skills
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