Guest Services Supervisor

What you will be doing:

• Ensure the smooth daily operation of the department while maintaining high levels of guest service
• Consistently offer professional friendly and engaging service
• Handle guest concerns promptly and effectively
• Attend regular departmental meetings
• Ensure interdepartmental communication and cooperation
• Ensure that the operational budget is adhered to and all costs are controlled
• Oversee training and performance management of approx. 4 to 8 colleagues
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Maintain knowledge of the hotels emergency procedures
• Ensure a clean and safe working environment and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications :

Your skillset includes:

• Previous leadership experience in a similar environment will be an asset
• Must possess outstanding guest service skills including professional verbal communication skills
• Good computer literacy (experience using Property Manager System preferred and proficiency in MS Word Outlook and Excel)
• Selfmotivated with the ability to make effective decisions
• Demonstrates initiative and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk through out shift

Additional Information :

Visa Requirements: Applicants must be legally authorized to work in Canada. 

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day 
making sure that work brings purpose to your life so that during your journey with us you 
can continue to explore Accors limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleagues with fairness and dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Fulltime