Guest Relations Reservations Agent
Guest Relations Reservations Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Dont miss out on this opportunity!
You are the beginning of an exceptional & memorable guest experience!
As a Guest Relations / Reservations Agent you will manage both the prearrival experience and various elements of the guests stay to ensure a seamless Hotel experience for our guests before during and after their memorable stay.
Guest Relations / Reservations Agent
Whats in it for you:
- Unlimited career development opportunities both nationally and internationally. The sky is your limit!
- Make your mark by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing:
- You will offer warm and welcoming communication by phone to our internal and external guests and assist with any special requests. You will provide the highest level of customer care before during and after their stay.
- Using your exceptional people skills you will offer memorable sales experiences for our potential guests and generate revenue by booking rooms. You will also accurately and warmly complete all Sofitel Brands Standards.
- You will manage calls field questions and respond to guests thoughtfully and independently. You will exercise good judgment and a strong intuition to anticipate the needs of each guest. You will maintain communication with all guests regarding their current stay needs billing inquiries room service orders and special requests.
Additionally you will manage reservation calls including external reservations extranet platforms emails and voicemails ensuring timely and professional service. - You will handle Room Service Orders from Inhouse guests and input them accurately in the Restaurant Software Silverware.
- You will collaborate with your Reservations team and the Sales department to assist where needed with group reservations. This role may call for you to wear many hats as well as maintaining your work area properly handling credit card transactions rooming lists and so on.
- Ensure the best selection for the guest and ensure revenue is maximized through upselling.
- Generate and review daily weekly and monthly reports including VIP arrivals LQA arrivals cancellations noshows and commissions from platforms such as Booking.com and Travelzoo.
Qualifications :
Your experience and skills include:
- Qualified candidate must have strong verbal and written communication skills with a focus on luxury customer service.
- Must be detailoriented organized and willing to go above and beyond to deliver luxury service.
- Previous experience in a similar role is preferred but not required. Minimum 1year experience in a luxury setting or hotel school degree.
- Previous experience with Opera/Opera Cloud a plus and/or a comparable property management system (PMS).
- Must have experience working with computers specifically Word Excel and messaging.
- Qualified candidate will be detailoriented and organized.
- Must be flexible with days and hours and be willing to work AM or PM shift including Holidays and Weekends.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
