IT Technician
IT Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position:
- Behaves and acts in an exemplary fashion embodying the brand mindset
- Is responsible for the Pullman comeeting connectivity promise.
- Is the IT telecoms and audiovisual expert at the hotel for comeeting customers. In this regard manages and coordinates everything necessary to set up and produce events.
- Monitors technological developments keeps uptodate with technological innovations and makes suggestions.
- Ensures that all IT telecoms and audiovisual equipment and systems conform to standards and are in good working order.
- Is the technology point of reference for employees.
- Applies the brands quality standards.
Main Responsibilities:
Customer Relations:
- Participates in customer briefings.
- Intervenes if there are any problems before or during the event. Is reactive and proposes solutions.
- Contributes to the satisfaction of individual guests by ensuring you have the skills needed to resolve simple and recurrent problems.
- May be asked to propose innovative solutions as part of commercial estimates.
Professional Techniques:
- Monitors technological developments and latest progress.
- Masters all the systems and applications used in the hotel.
- Together with the Event Manager and the customer prepares the connectivity specifications for the meeting as sold. Manages and coordinates the IT required in an event.
- Is responsible for the correct installation of technical IT telecoms and audiovisual equipment and ensures it is in good working order.
- Identifies and selects external serviceproviders.
Team management and crossdepartmental responsibilities:
- Forms a duo with the Event Manager.
- Has a strong functional link to all departments in the hotel.
- Plays a managerial role for any external IT staff brought in for events.
- As the hotels multimedia expert gives hotel personnel technical training as required (equipment handling or jargon) to ensure they can respond swiftly to customer queries.
Commercial / Sales:
- Analyses customers explicit and implicit needs.
- Takes part in an advisory sales approach by optimising the relation between suitable technologies / price / margin.
- Helps promote the Meeting offer by providing high quality services and making proactive suggestions may help draw up the proposal in advance of an event.
Management and Administration:
- Ensures that budgets validated by the customer are respected.
- Proposes fair and appropriate prices for services.
- Contributes to the development of Events revenue by proposing additional and new technological solutions.
Hygiene / Personal safety / Environment:
- Ensures the application of hygiene safety and environment regulations
- Applies and ensures application of the hotels security regulations (in case of fire etc.)
- Respects and ensures respect of the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc.)
- Is responsible for the security of people and property in the area under his/her remit
Qualifications :
- A Degree or diploma in Computer science engineering or a related field.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
