Customer Success Specialist

Are you a customer success superstar with a passion for creating unforgettable experiences Were seeking a highenergy Customer Success Specialist to join our team and support our event and digital media clients from the moment of sale through the event date and beyond.

As our Customer Success Specialist youll play a key role in ensuring the success of our clients by managing all aspects of their participation in our events including supporting conference exhibitors providing regular deliverable updates and managing our cuttingedge exhibitor portal EV2. Youll also be the goto person for questions related to exhibitor passes and registration and youll stay in close contact with our data quality management teams to ensure any changes to the event prospectus are accurately reflected.

With your strong attention to detail and exceptional communication skills youll be responsible for the accurate delivery of sold programs reporting and asset coordination. So if youre ready to join a fastpaced dynamic team and help our clients achieve their goals we want to hear from you!

Key Responsibilities:

• Fulfillment of client services/sponsorship programs at live and virtual events according to their contracts
• Lead 1:1 exhibitor calls and 1:many exhibitor informational webinars
• Accurately track deliverables
• Onsite management of the rebooking process
• Main point of contact for client from point of sale to the date of the event/campaign conclusion and the lead in all aspects of customer service
• Interface for the customer to all internal stakeholders
• Work with event support teams (Content Marketing Event Operations and Registration) to ensure all elements of the clients package are fulfilled as promised
• Partner with Event Operations and the Informa Engage team to ensure the clients needs are fulfilled with excellent white glove service
• Partner with Sales teams and Operations to plan and run the rebook program at the event
• Responsible for timely and accurate distribution of incoming leads

Qualifications :

• 23 Years experience in account management or Customer Success 
• Focused on the accuracy and timeliness of delivery and delighting the client
• A strong influencer who is able to coordinate across multiple internal teams including Sales Informa Engage Operations and Customer Success
• Strong project management experience and able to multitask
• Experienced in contract management terms and conditions
• Experienced with customer communications through email webinars and 1:1 interactions
• Knowledge of inventory coordination
• Demonstrable experience within a quality control environment focusing on accuracy of delivery reporting and reconciliation of programs sold.
• Highly organized with a strong attention to accuracy and detail
• A team player who is adept at partnering and influencing varied stakeholders and facilitating positive and accurate outcomes.  
• Prior experience in partnering with multiple internal stakeholders to create audience.
• The salary for this position can go up to $55000$60000
• This posting will expire on 1/31
   

Additional Information :

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and we support a range of working patterns
Great community: a welcoming culture with inperson and online social events our fantastic Walk the World charity day and active diversity and inclusion networks 
Broader impact: take up to four days per year to volunteer with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning 
mentoring platforms and ondemand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four 
weeks a year 
Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount 
Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
Recognition for great work with global awards and kudos programs 
As an international company the chance to collaborate with teams around the world 

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

Remote Work :

Yes

Employment Type :

Fulltime