Trainee Operations Controller - 30000 per annum
Trainee Operations Controller - 30000 per annum
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Job Description
Our Operations team are responsible for providing around the clock coverage and operational support to all of our employees across the globe to ensure each charter goes off without a hitch.
Duties will include but are not limited to:
- Providing 24/7 365 coverage and operational support to ACS brokers worldwide in person from our Surbiton based Head Office.
- Work closely with onsite rep team and customer experience to mitigate any issues which may arise on day of flight
- Provide operational information and assisting in in setup of charters for all brokers in all global divisions.
- Being there every step of the way with live charter flights providing a full service to our brokers and advising if there are any potential issues
- Flight Watching tracking all aspects of the flight keeping the brokers informed. Sending Movement messages to brokers (and clients when requested)
- Building relationships with airline operators FBOs and Airports worldwide
- Continuous duty for OCC to update ACS CRM and compliance systems Updating Airline/Airport/Handling information to allow ACS to have the most updated data.
- Completing daily reports and communications to be sent out to worldwide teams and management advising brokers of potential risks to upcoming operations
Qualifications :
Were looking for:
- A passion for exceeding customer service expectations
- Previous airline/aviation experience is desirable
- A genuine desire to enhance the customer journey and deliver great results
- Flexible must be able to work 12 hour shift patterns including night shifts weekends & bank holidays
- Fluency in English is essential; a second language is an advantage
- Ambition drive and selfmotivation
- A professional communicator both verbally and written
- Can work alone as well as part of a team
- Confidence in developing relationships with clients and suppliers
- Excellent problem solving and able to think outside the box to find solutions
- Ability to thrive working under pressure
- A high sense of urgency
- A hardworking team player
Additional Information :
We Offer
- 30000 per annum
- Regular team events
- Free onsite gym with classes
- Free Breakfast and Lunch in our onsite canteen The Hangar
- Cycle to Work Scheme
- Private healthcare and Pension
- 22 days holiday per year (increasing to 25 after 1 year of service)
- 2 Charitable days a year
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DIVERSITY & INCLUSION: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
