Customer Service Representative
Customer Service Representative
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Job Description
HCF is Australias largest notforprofit awardwinning health fund. Their membersfirst philosophy is simple be there for their customers when they need them and go out of their way to make the HCF experience a good one!
Answer inbound calls assisting HCF customers with their health insurance claims. Navigate the customer through their claim journey providing personalized solutions tailored to their needs.
This role offers you the ability to build strong connections with your customers ensuring they are provided the highest level of customer experience and you support the endtoend management of their claim. To support you in this role your leaders will provide you with ongoing training and development to ensure you are set up for success.
An overview of the role;
- Handling a mix of Health Insurance claims membership changes and reviews as well as rate based enquires and more!
- Rotating roster 8am 8pm Monday Friday (7.6 hour shifts)
- 4 weeks full time training in our office on Bourke Street before moving into our academy space!
- Start with your first three months in office before moving to a hybrid roster
- Must have stable internet connect with appropriate home office set up
Qualifications :
What Were Looking For:
- Commitment: Be ready to embrace a fulltime inoffice role for your first three months then enjoy a hybrid schedule with two days of remote work.
- Great Communicator: You enjoy chatting listening and connecting with others.
- CustomerCentric: Youre passionate about customer service and making a positive impact on peoples lives.
- Eager Learner: Youre excited to learn new skills and celebrate your successes along the way!
- Resilient: You stay motivated and shine even when faced with challenges.
- TechSavvy: Youre comfortable using computer systems and can navigate them with ease.
- ProblemSolver: You tackle challenges with a solutionfocused mindset.
- WFH Ready: A reliable internet connection and a cozy home office setup are a must!
Additional Information :
Why TSA Rocks
- #TSAWays: Experience a unique culture that promotes growth recognition and fun!
- Career Advancement: Opportunities to climb the ladder with internal progression.
- Comprehensive Training: Full training with ongoing coaching and development.
- Recognition Programs: We celebrate our people with vibrant and rewarding programs.
- Supportive Team Vibe: Enjoy a fun friendly and supportive team environment.
- Experience healthy and encouraging work environment & flexible working schedule*
- Get a chance to receive loyalty and Christmas gifts!
Check us out on social media:
Website: ;
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LinkedIn: ;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
