Customer Service Specialist part-time 60
Customer Service Specialist part-time 60
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Specialist is mainly responsible for fluent timely and accurate transaction of incoming customer orders. Responsibilities include keeping relationship with Commercial Teams Sales Reps 3PL & Business Process Outsourcer (BPO) comply with AbbVie policies and Code of Conduct plus SoX controls requirements. The function is office based.
Key responsibilities:
- Guarantee of punctual processing of incoming customer orders
- Invoices to Customers as a backup for Customer Care Specialist
- Handling enquires for Credit / Debit notes
- Filing of customer orders as a backup
- Monitoring & comanaging the relationship with 3PL
- Responsible for Congress Invoicing
- Responsible for followup transaction of product returns in close relationship with internal QA
- Answering customer calls and provide support (e.g. invoicing credit and debit memo deliveries status and partially promotional material)
- Customer set up / changes / maintenance and general Masterdata activities
- Control entering prices for contract agreements
- Collaborate with BPO with regards to queries about unapplied customer payments; monthly dunning runs and followup with customers
- Ensure full compliance to local and global SOPs (Standard Operating Procedures)
- Ensure full compliance to AbbVie policies and Code of Conduct plus SoX controls requirements
- Responsible for planning Duodopa Accessories in JDA in consultation with responsible persons.
Qualifications :
Qualifications and experience:
- Solid commercial education
- 3 years of experience in a Customer Service role/environment
- Preferred experience in Pharmaceutical industry
- Broad experience with systems and tools (SAP S/4 Hana Microsoft Office etc.)
- Business fluent in German English and French Italian is nice to have
- Interaction with shared service centers
- Capable to work cross functionally
Critical skills required for the role:
- High customer orientation
- Ability to communicate adequately at multilevels
- Multilingual
- Capability to properly support affiliate Commercial Teams and Sales Reps 3PL
- Ability to effectively interact with shared service center (BPO)
Additional Information :
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.
US & Puerto Rico only to learn more visit ;
US & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
