drjobs Support Engineer

Support Engineer

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1 Vacancy
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Job Location drjobs

Brussels - Belgium

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

As a Support Officer you will handle IT problems and respond to IT requests and incident calls via phone mail or the IT Service Management application. 

  • Performing hardware checks repairs cleaning and replacements (laptops & personal printers)
  • Managing assets in CMDB
  • Managing Service Point service mailbox (on rotation)
  • Followup tickets in ticketing system (Service Now)
  • Support of the New Starter & Leaver Service
  • Staffing of a physical service desk (812h):
    • Performing basic software & hardware troubleshooting (password resets O365 Windows troubleshooting Mobile Intune VPN issues inhouse applications VMs) 
       
  • Afternoon duties Backoffice (12h3016h30)
    • Config check of laptops for New Starters
    • Tech swaps (laptops)
    • On/offboarding new starters & leavers
    • Meeting Room Support (backup)
    • Transport of IT material between the different offices sites 

Qualifications :

Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below we look forward to your application! 

Youll have knowledge and experience of the following

  • Bachelors degree in computer science or a relevant equivalent (Syntra VDAB IT course) 
  • Experience in providing firstline and/or secondline IT support is a plus
  • Good soft skills (empathy team spirit & good communication skills)
  • Be a good & reliable team member
  • Eager to learn  
  • Proactive approach
  • Customer first mindset
  • Be flexible to support other colleagues in case of sickness/leave
  • English Dutch and French are required 

What can we offer you

We welcome 11.000 new colleagues every year worldwide and its essential to us that everyone feels supported and valued. At Sopra Steria youll work on projects that make a change for our clients. And youll get the opportunity to grow your own skills in the process too. Your path to excellence starts at The Sopra Steria Academy where youll get exclusive development opportunities with experts and strategic partners to fasttrack you to your full potential. Youll have access to more than 250 trainings to get you there.  

Youll become a part of a major Tech player in Europe recognized for its consulting digital services and software development. On top of that youll join the DISIT/internal IT team in Brussels. You will be part of the Service Desk team which handles firstline requests manages workstations and is responsible for the M365 environments of Sopra Steria.


Additional Information :

Do you picture yourself in a fastgrowing vibrant team at the cutting edge of software implementation Does working with international clients across multiple industries sound exciting Then youre in the right place. 

We offer a generous employee benefits package that includes: 

  • A variety of perks such as mobility options (including a company car) insurance coverage meal vouchers ecocheques and more. 
  • Continuous learning opportunities through the Sopra Steria Academy to support your career development. 
  • The opportunity to connect with fellow Sopra Steria colleagues at various team events. 

People are the cornerstone of our success. Thats why we aspire to be bolder together. Our goal is to build highfunctioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.  

Excited about this job opportunity Ready to shape the world with us Great! We are looking forward to your application! 

Want to know what happens next  

The recruitment process typically begins with the first step where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step where candidates undergo more indepth evaluations including technical assessments hiring manager or client to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally in the final step the candidate receives a formal job offer.  

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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