Support Engineer Internal

As a Support Officer you will handle IT problems and respond to IT requests and incident calls via phone mail or the IT Service Management application Service Now. You will analyze and resolve requests keeping end users and colleagues informed throughout the process. Furthermore you will liaise with System Engineers for further escalations related to infrastructure or application issues. Additionally you will contribute to building a Knowledge Base and actively share your knowledge. You will provide support for all Sopra Steria companies across various sites in the BeLux region. While the DISIT team is based in the office in Brussels (Triomphe) you may occasionally be required to provide onsite support at remote locations.

Qualifications :

Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below we look forward to your application! 

Youll have knowledge and experience of the following: 

• Bachelors degree in computer science or a relevant equivalent (Syntra VDAB IT course) 
• You have experience in providing firstline and/or secondline IT support
• You have knowledge of: 
  • Hardware: Understanding of basic hardware components such as desktops laptops printers and other peripherals. Experience with installation troubleshooting and repairs is valuable
  • Operating Systems: Familiarity with common operating systems (Windows macOS Linux). Knowledge of basic commands user management file systems and updates
  • Software: Understanding of common software applications such as Microsoft Office O365 email clients Intune and basic troubleshooting of common software issues
• Experience in troubleshooting common IT issues such as system crashes software malfunctions or internet connectivity problems
• Ability to communicate technical issues to nontechnical users in a clear and friendly manner
• Experience with service desk and remote tools (e.g. ServiceNow Jira)
• You are a people person
• You are stressresistant & customerfriendly (our customers are our colleagues)
• English French and Dutch are required 

What can we offer you

We welcome 11.000 new colleagues every year worldwide and its essential to us that everyone feels supported and valued. At Sopra Steria youll work on projects that make a change for our clients. And youll get the opportunity to grow your own skills in the process too. Your path to excellence starts at The Sopra Steria Academy where youll get exclusive development opportunities with experts and strategic partners to fasttrack you to your full potential. Youll have access to more than 250 trainings to get you there.  

Youll become a part of a major Tech player in Europe recognized for its consulting digital services and software development. On top of that youll join the DISIT/internal IT team in Brussels. You will be part of the Service Desk team which handles firstline requests manages workstations and is responsible for the M365 environments of Sopra Steria.

Additional Information :

Do you picture yourself in a fastgrowing vibrant team at the cutting edge of software implementation Does working with international clients across multiple industries sound exciting Then youre in the right place. 

We offer a generous employee benefits package that includes: 

• A variety of perks such as mobility options (including a company car) insurance coverage meal vouchers ecocheques and more. 
• Continuous learning opportunities through the Sopra Steria Academy to support your career development. 
• The opportunity to connect with fellow Sopra Steria colleagues at various team events. 

People are the cornerstone of our success. Thats why we aspire to be bolder together. Our goal is to build highfunctioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.  

Excited about this job opportunity Ready to shape the world with us Great! We are looking forward to your application! 

Want to know what happens next  

The recruitment process typically begins with the first step where the recruiter screens candidates based on their qualifications and fit for the role. This is followed by the second step where candidates undergo more indepth evaluations including technical assessments and an interview with someone from DISIT to assess both technical skills and team compatibility. The third step involves the company reviewing feedback and aligning on a potential offer. Finally in the final step the candidate receives a formal job offer.  

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

Remote Work :

No

Employment Type :

Fulltime