drjobs Director Customer Engagement Strategy and Operations - CFO Advocate

Director Customer Engagement Strategy and Operations - CFO Advocate

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1 Vacancy
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Job Location drjobs

Santa Clara County, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About Digital Technology

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it.

Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

What You Get To Do In This Role: 

In this role you will own the Customer Engagement strategy with a primary focus on increasing wallet share by curating the right portfolio of customers partners and events for Executive Practitioners. You will work closely with regional sales leaders to determine which customers they should engage with and when. This involves optimizing the endtoend process for the Practitioner ensuring they have comprehensive and thoughtful briefing documents creating necessary materials for meetings and partnering with sales teams to deliver effective followup messages to customers.

Additionally you will attend customer meetings capture key takeaways maintain milestones and track assign and drive the delivery of clear action items. Your goal will be to deepen strategic customer and partner relationships by collaborating with Sales and Customer Success teams to proactively engage top customers and partners. This includes following up when deals close developing nurturing campaigns and fostering ongoing relationships with key stakeholders. You will also play a role in defining how slides and visuals can enhance narratives or customer stories.

A key responsibility will be developing and analyzing metrics to continuously improve the impact of Practitioner customer engagement. You will also be expected to parachute into complex customer situations serving as a liaison for the CFO when highvisibility opportunities are at risk.

Another aspect of the role involves elevating CxO engagement. You will lead organize and manage executivelevel special projects designed to explore and implement changes in customer engagement. Contributing to the codification and sharing of best practices will be vital as will building a foundation to scale events and speaking opportunities.

As an indispensable thoughtpartner for Practitioners you will collaborate closely with senior stakeholders and crossfunctional teams to develop relevant messaging for each engagement. Global travel for key events will be required and you will also be responsible for creating and executing an events engagement strategy. This strategy will involve securing desirable external speaking engagements working with the Now on Now and Communications teams to ensure an amplification strategy (including social media thought leadership content internal enablement and media coverage) and securing customerled speaking engagements that highlight ServiceNows capabilities.


Qualifications :

To be successful in this role you have:

  • 10 years of work experience across consulting executive engagements or sales preferably in the cloud/enterprise SaaS/software industry
  • Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problemsolver mindset; ability to take big ideas and make them simple and digestible
  • Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling narrative structure and design
  • Command for building consensus amongst numerous highpowered stakeholders and pushing forward to tangible output/outcomes quickly
  • Proven capability to build and guide highperforming teams either in a direct or indirect/matrixed capacity
  • Superb ability to influence and motivate others drive collaboration teaming & resolve conflict between diverse stakeholder groups
  • Ability to manage change and ambiguity with an actionorientation/drive must thrive in a dynamic environment with a strong ability to prioritize
  • Executive presence excellent verbal and written communication
  • High energy strong work ethic disciplined execution skills
  • Proficient with PowerPoint Excel PowerBI and Dynamics and familiarity with several bestinclass productivity tools

#DTjobs

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $178900 $313000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.


Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. 


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

About Company

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