Order Operations Analyst

Your Career

As an Order Operations Analyst at Palo Alto Networks you will play a key role within our Sales Operations department ensuring the accurate and timely processing of customer purchase orders. You will handle a high volume of orders collaborating with internal and external teams to manage the booking fulfillment and tracking of orders in our ERP system. Your role requires incredible attention to detail the ability to work both independently and as part of a team and a strong desire to learn and adapt to rapidly evolving business needs. You will report to a manager in our Santa Clara headquarters and may be required to work extended hours during peak periods at the end of months and fiscal quarters.

Your Impact

• Process a high volume of sales orders ensuring precise accuracy in entering data into the CRM (Salesforce) and crosschecking with the ERP system (SAP).

• Review and manage purchase orders from Palo Alto Networks distributors and resellers across regions (EMEA JAPAC NAM) ensuring they align with approved quotes contract terms and revenue recognition policies.

• Collaborate with sales teams Deal Desk and Sales Ops to resolve orderrelated issues pricing matters and escalations.

• Track and communicate order status shipment details and delivery updates to both internal and external stakeholders ensuring customer concerns are addressed efficiently.

• Ensure all purchase orders meet company compliance licensing terms and are being placed by authorized channel partners before transferring them to the Order Fulfillment and Trade departments for final processing and shipping.

• Support the ServiceNow order ticket queue addressing order inquiries and clearing backlogs in a timely manner with special attention to quarterend demands and order expedites.

• Liaise with the Trade Fulfillment and Logistics teams to provide accurate shipment and compliance documentation maintaining order integrity throughout the process.

• Participate in key initiatives and projects that drive process improvements and support team and company goals.

Qualifications :

Your Experience 

• 23 years of experience in Sales Operations Order Management or Order Fulfillment with a focus on both hardware and software orders.

• Strong knowledge of ERP systems (SAP) CRM platforms (Salesforce) and a solid understanding of general order fulfillment revenue recognition and shipping practices.

• Experience with Google Suite Microsoft Excel ServiceNow Tableau and pivot tables is highly desirable.

• Demonstrated ability to manage multiple tasks prioritize effectively and meet tight deadlines in a fastpaced environment.

• Exceptional communication skills both written and verbal with the ability to work effectively with crossfunctional teams and external partners.

• Flexible and adaptable willing to work extended hours during peak periods and open to learning new systems and processes as the business evolves.

Additional Information :

The Team

Our sales operation team members support our sales account managers and systems engineers to assist in large organizations migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly enabling and empowering the teams across the world. You support the sales team by providing research reports and craft and support systems and processes that enable the process of sales. Its a true partnership one built on building the best cybersecurity solutions for each individual client.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $0 $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.