Food and Beverage Attendant

Roles and responsibilities

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• Ensure restaurant operating equipment is clean and in working order
• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
• Welcoming guests to the Restaurant, by using the Restaurant name
• Inquiring if they have a reservation and noting it in the reservation book if they do
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Being attentive to guest requests.
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Train waits staff and bus staff in hostess standards
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Assist with beverage service
• Assist with food service.
• Collect customer feedback and assist on social reviews

Desired candidate profile

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
food service permit or valid health/food handler card as required by local government agency.
Able to read and write English
Qualifications
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.

Customer Service Skills: Excellent communication and interpersonal skills to interact effectively with guests, providing an enjoyable and personalized experience.
Attention to Detail: Ability to notice small details, such as guests' preferences or needs, to ensure a high level of service.
Multitasking: F&B staff must often juggle multiple tasks, from taking orders to serving food and handling guest requests.
Problem Solving: Addressing guest complaints or requests in a calm and efficient manner to ensure customer satisfaction.
Knowledge of Menu: Having a deep understanding of the food and beverage offerings, including ingredients, preparation methods, and potential allergens.
Product Knowledge: Being knowledgeable about wine pairings, specialty drinks, or other offerings can enhance the guest experience.
Teamwork: F&B service often requires coordination between front-of-house staff, kitchen personnel, and bar staff, so working well as part of a team is essential.