IT Manager

Roles and responsibilities

• Keep up to date with all approved systems and technology including
• Computer Hardware systems and devices including PC LAN technology
• Software operating and utility systems
• Front Office and Accounts Receivable Property Management Systems
• Interfaces to and from Front Office Property Management Systems and other Systems
• Back Office Accounting Systems
• PC and LAN based Office Automation products
• Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
• Point of Sale Systems
• Guest and Administration Voicemail
• Call Accounting
• Cabling
• Hub / Switch Management Systems
• Assist and Support Electronic Door Locking Computer System
• Computer Virus protection
• Hotel IT Security and Firewalls
• Maintain an up to date list of all computer hardware and software at hotel
• Monitor the performance of the systems and maintain log book of performance
• Understand all standards and customized features and functions of the Hotel front office system
• Ensure that all computer media saves, and back ups are completed, documented and stored per specifications
• Maintain uncompromising data and physical security standards
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader
• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Follow up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader
• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
• Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer related external vendors
• Install and test corporate approved program changes to the hotel computer system(s)
• Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short term and long terms needs
• Ensure all hotel routine maintenance for IT equipment comply with policies and standard
• Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards
• Ensure all hotel policies and information security comply with standards
• Investigate and report software problems to the vendor, or to the Support Centre
• Identifying colleagues to train user on systems
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards
• Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader
• Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
• Select suitable Software/Hardware vendors for the hotel
• Collaborate with other departments to ensure all IT related items meets the various Audit requirements
• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule
• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.
• Run routine software/hardware inventory check and report the status to hotel management team
• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
• Take preventive measures to foresee, identify and analyse the potential system performance issues
• Ensure all cabling, network diagrams and LSOP are up to date
• Ensure hotel management get an accurate fixed asset budget and departmental operating budget

Desired candidate profile

Assist in planning for future staffing needs
Assist in recruiting in line with company guidelines
Prepare detailed induction program for new team members
Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
Ensure training needs analysis of IT team is carried out and training programmes are designed and implemented to meet needs
Provide input for probation and formal performance appraisal discussions in line with company guidelines
Coach, counsels and disciplines staff, providing constructive feedback to enhance performance
Communicate with team and maintains good relations
Balance the workload of the team to ensure departmental resources are managed effectively

What We Need From You

Degree or Vocational Certificate in Computer Science or IT or related field
4 years’ related experience or with computer set up and troubleshooting
Working knowledge of networks and operating systems and databases
Strong analytical and problem-solving skills
Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
Great communication skills
A team player, proactive, responsible, hardworking and able to work under pressure