Guest Service Agent - Casual
Guest Service Agent - Casual
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Assist guests with check in and checkout as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests arrival and checkinto system if necessary
- Welcome guests on arrival register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote InterHotel sales and inhouse facilities according to departmental standards to maximize revenue
- Handle guests complaints and comments tactfully and efficiently
- Handling guests mails messages and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to inhouse credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
- Maintain complete knowledge of all food & beverage services outlets and hotel services/features
- Attend all briefings meetings and trainings as assigned by management
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications :
Your experience and skills include:
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage (Olelo Hawaii/Ilocano/Tagalog)
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be selfmotivated and energetic.
- Recognized commitment to Guest Service and exceeding guest expectations
- Selfmotivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
- An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word Excel PowerPoint)
Additional Information :
Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness & dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program. An exciting future awaits!
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
#LIKK2
#AlohaOrchid
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
