Assistant Front Office Manager Overnight - Casual

What you will be doing: 

• Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.
• Create a positive & engaging culture within the Rooms Operations
• Assist in regular training counseling and recoaching to ensure consistency of service standards.
• Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests.
• Complete thorough audits of all daily revenue and postings making the necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures including credit card and company charges to be forwarded to Accounts department.
• Complete relevant computer tasks in relation to Night Audit functions including posting room charges and daily room revenue.
• Prepare and distribute relevant reports.  Maintain hotel weekly and monthly statistics.
• Ensure strict procedures are followed for all cash/credit check transactions accounting and banking procedures issue of keys and guest confidentiality.
• Apply necessary precautions with regards to the hotel safety and hygiene standards
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications :

Your experience and skills include:

• Previous leadership experience required
• Proven ability to build and maintain good relationships with all stakeholders
• Ability to lead by example belief in a strong team culture and sets the scene for high performance.
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage (Olelo Hawaii/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be selfmotivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations
• Selfmotivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word Excel PowerPoint)

Additional Information :

Hourly Rate: $29.96 USD

Visa Requirements: Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness & dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program. An exciting future awaits!

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Remote Work :

No

Employment Type :

Contract