Print Prod Acct Specialist 2
Print Prod Acct Specialist 2
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Coordinate production of printed materials or printrelated services for the companys customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.
Responsibilities:
- Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.
- May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
- Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production.
- Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
- Confer with customers throughout production to keep them informed of the status of jobs solicit additional information needed for current jobs and coordinate changes to jobs.
- May forward/review proofs with customer obtain approval of materials such as artwork color separations or ink samples.
- Coordinate production of components with other internal plants and/or external vendors as required.
- Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.
- May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.
- Communicate with customers regarding the resolution of issues.
- May provide presales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
- Monitor progress of jobs throughout production confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
- Tally the final production runs and work performed to assemble paperwork for billing purposes.
- May mentor junior level Print Production staff or work on special projects.
Business Unit/Platform Specific duties
- May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
- May assist sales in the RFP process by supplying estimates and determining how to efficiently process a complete job.
- May have responsibility for the composition and/or copy prep of the customers & products.
- Performs other related duties and participates in special projects as assigned.
Qualifications :
- Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
- Able to consistently apply applicable policies procedures regulations and program objectives when carrying out the duties of the job.
- May provide oversight of work conducted by juniorlevel staff and/or review/audit work for accuracy.
- Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing spreadsheets or other programs specific to the job in order to complete job duties successfully.
- Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
- Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
- Must be able to work weekends and holidays.
- HS diploma or equivalent with 5 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
Additional Information :
All your information will be kept confidential according to EEO guidelines.
The national pay range for this role is $51800 to $85300 per year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon but not limited to: education skills experience proficiency performance shift and location. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer/partner discounts.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
