Senior Staff Risk Product Adoption Architect
Senior Staff Risk Product Adoption Architect
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1 Vacancy
Job Description
ServiceNow is changing the way people work. With a service orientation toward the activities tasks and processes that make up daytoday work life we help the modern enterprise operate faster and be more scalable than ever. As a Senior Product Adoption Architect youll play a pivotal role in empowering our customers to realize the full potential of our Risk suite solutions
Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations and a career at ServiceNow means continually improving yourself and the customer experience. Were now applying that disruptive thinking to how people view risk compliance and resiliency through the ServiceNow Risk suite of products and how the solutions can deliver a riskaware business and a consumergrade multichannel user experience.
About the Role:
We are seeking a Senior Staff Product Adoption Architect to join our Field Product Management (Outbound) team. You will be pivotal in driving product adoption designing customerfocused solutions and enabling success across our Risk suite ecosystem. As an individual contributor youll partner across teams to create compelling content deliver impactful workshops and equip stakeholders with best practices.
What you get to do in this role:
Content Development:
- Develop and deliver actionable collateral including implementation best practices process flows and adoption guides.
- Create engaging outcomedriven content to support customer enablement.
- Innovate and implement creative strategies to showcase the impact of our solutions and amplify inspiring customer success stories.
Stakeholder Engagement:
- Collaborate with sales partners and customers to deliver interactive adoption workshops that showcase best practices.
- Equip key stakeholders with tailored resources through webinars and ongoing support.
- Customer Impact:
- Drive the customer adoption journey by translating complex solutions into meaningful realworld applications.
- Innovate strategies to amplify customer stories and demonstrate the value of our solutions.
Career & Role Growth:
- Identify opportunities to expand the roles impact as part of an evolving fastpaced team.
Travel:
- Travel less than 20% primarily for key customer workshops and field enablement activities.
Why Join ServiceNow
ServiceNow offers competitive compensation generous benefits and an inclusive collaborative work environment. Join a team where innovation thrives and individuals with drive and ambition can grow their careers alongside some of the most advanced technologies and talented professionals in the industry. Diversity is our strength and we welcome candidates from all backgrounds to apply.
Qualifications :
To be successful in this role we need someone who has the following:
Qualifications:
- Bachelors degree or equivalent experience (e.g. 6 years in solution consulting implementation consulting or product delivery).
- Proficiency in the ServiceNow platform and its applications portfolio (Risk and Compliance modules required).
Experience:
- Proven ability to facilitate engaging customerfacing workshops translating complex solutions into actionable insights.
- Strong track record of successful crossfunctional collaboration driving teams toward shared goals.
- Handson experience with multiple domains in Governance Risk and Compliance (GRC) / Integrated Risk Management (IRM).
Skills:
- Exceptional written and oral communication skills adept at conveying technical concepts to diverse audiences.
- Outstanding interpersonal skills to interact with customers colleagues and partners at all levels.
- Effective multitasking capabilities thriving in fastpaced dynamic environments.
- Creative problemsolving mindset with a start small and scale approach to solution delivery.
- Highly adaptable and capable of managing competing priorities with poise.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
