Senior Staff Inbound Product Manager - Platform and AI Incubation
Senior Staff Inbound Product Manager - Platform and AI Incubation
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1 Vacancy
Job Description
What you get to do in this role:
We are seeking a seasoned highly skilled and motivated Product Manager to be part of a new team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. This position is a bit different from the traditional product manager role and will focus on creating rapid proofofconcept (PoC) solutions to experiment with emerging technologies and work closely with customers to validate those experiments. This is a hybrid role of solutions consulting and product management. The ideal candidate will have experience in a presales technical capacity or as a solutions consultant along with a background in building products from a product management perspective. This is an exciting and innovative opportunity for the right candidate. A true blend of customer facing skills technical expertise along with a product building mindset. Expertise in the ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes.
Key Responsibilities:
- Innovation: Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership.
- Implementation: Ability to create quick technical solutions using various AI frameworks.
- CrossFunctional Collaboration: Work on crossfunctional teams including engineering design and AI research to develop and launch new PoCs.
- Demo and Present Solutions: Effectively communicate and demonstrate PoC solutions to customers and internal teams to gather feedback and iterate on solutions.
- Customer Engagement: Collaborate and cocreate with customers to deploy the PoC understand their business requirements pain points and goals and adapt PoC solutions to meet their needs. Initial focus will be on agentic systems.
- Metrics and Analytics: Work closely with other stakeholders to define key performance indicators (KPIs) create scripts or processes to track them and document the PoC success and value to customers.
Qualifications :
To be successful in this role you have:
- Experience: 3 years of experience working with the ServiceNow platform with a strong understanding of the platforms capabilities modules and features.
- Technical Skills: Proficient in ServiceNow development scripting (JavaScript Glide) and configuration. Experience with ServiceNows core modules including ITSM ITOM HRSD CSM or others is highly desirable.
- Solution Architecture: Proven experience in designing and architecting complex solutions on the ServiceNow platform.
- CrossFunctional Collaboration: Experience working with PM Design Engineering and BUs.
- CustomerFocused: Demonstrated ability to work directly with customers understand their requirements and translate them into functional solutions.
- Communication Skills: Excellent presentation verbal and written communication skills with the ability to explain technical concepts to nontechnical stakeholders.
- ProblemSolving: Strong analytical and problemsolving skills with the ability to think creatively and propose innovative solutions.
- Analytics: Strong analytical skills with a datadriven approach to decisionmaking.
- Innovation: Passion for innovation and technology with an entrepreneurial mindset and a proactive and handson approach. Ability to thrive in a fastpaced dynamic environment.
- Technical Proficiency: Ability to work closely with technical teams and understand technical challenges and opportunities. Understanding of AI technologies machine learning and data science principles is a plus.
- Design Thinking: Ability to apply design thinking principles to develop innovative usercentric products and services. Skilled in conducting user research facilitating cocreation workshops with customers and guiding projects through all stages from ideation to PoC.
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
