Customer Support RepresentativesStreaming Services - Remote
Customer Support RepresentativesStreaming Services - Remote
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Job Description
What we offer:
- Competitive hourly rate and paid training
- Additional pay incentives as well as monthly rewards & recognition programs
- Medical dental and vision benefits
- Exciting vacation benefits including a newly introduced Global Flexible Benefits Policy.
- Promote from within opportunities 80% of our frontline leaders began their careers at Sutherland as reps
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications :
Qualifications
Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills and demonstrated understanding of streaming services on phones smart TVs etc.
- Basic PC keyboarding skills; Microsoft Office experience (Outlook Word Excel)
- Technical support experience
- Strong problemdiagnosis and problemsolving skills
- Multitasking skills with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
We will provide all equipment but to be successful when working from home you must have the following:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better! *Wireless and/or satellite Internet Service Providers are not compatible with our systems.*
Additional Information :
About Us
Sutherland recently recognized as a Great Place to Work in the US is a digital transformation company making digital processes feel more human for the customers that we serve. We have been helping customers globally across industries from financial services to healthcare entertainment to retail insurance to gaming and everything in between provide exceptional experiences for their customers for over 35 years.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
