Spa Manager
Spa Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As the Spa Manager at Mondrian Gold Coast you will be responsible for overseeing the daytoday operations of the Ciel Spa department ensuring that guests receive exceptional personalized service in line with our luxury brand standards. You will lead and manage a team of talented professionals driving service excellence and achieving departmental goals while fostering a culture of guest satisfaction. Your main duties will include:
- Lead and oversee the spa team to deliver outstanding and personalised guest services ensuring all guests receive a warm and courteous welcome.
- Manage the daytoday operations of the spa desk ensuring all tasks and guest requests are handled promptly and efficiently.
- Provide services such as massage facial and body treatments to guests including exclusive VIP guests.
- Maintaining Hair and Beauty award regulations and distribute team roster
- Develop training programs and materials to continuously enhance the skills and knowledge of the spa team.
- Assist in hiring training scheduling evaluating counselling disciplining motivating and coaching talents in the spa team.
- Manage department budgets and keep accurate records of invoices and monthly expenditure reporting any discrepancies or concerns to your manager.
- Handle guest complaints and feedback with professionalism seeking timely resolutions and ensuring guest satisfaction.
Qualifications :
- Proven success as a Spa Manager or similar leadership role in a luxury hotel or resort.
- Strong leadership and team management skills with a track record of building highperforming teams.
- Fluency in English; additional languages highly regarded.
- Proficiency in spa management software particularly Book4Time (preferred).
- Genuine passion for spa and wellness hospitality and delivering exceptional guest service.
- Flexibility to work evenings weekends and public holidays as required.
- Experience with luxury or lifestyle brands demonstrating an understanding of elevated standards.
- Must hold a Diploma of Beauty Therapy or a similar qualification.
- A valid First Aid Certificate or the ability to obtain one.
- Full Australian Working Rights are essential.
Additional Information :
Mondrian Gold Coast is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
