Candidate Care Agent
Candidate Care Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Candidate Care Agent delivers customer service more like Cielo and less like everyone else. The Candidate Care Agent enhances our clients candidate interactions with a team dedicated to immediate availability single call resolution and unprecedented responsiveness.
Duties and Responsibilities:
- Flexible to work in Night Shift
- Provide We Become You seamless customer support to candidates via phone live chat voicemail and email.
- Complete phone interviews and document candidate responses effectively screening in or out of the recruitment process based on position requirements.
- Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System proprietary systems etc).
- Adapt communication style to different demographics.
- Promote service excellence through courteous patient and gracious interaction.
- Drive impression to resolution with internal sense of urgency control of conversation and active listening.
- Leverage resources to provide thorough and accurate information to candidate.
- Use judgment to escalate to proper party when needed.
- Follow through on unresolved candidate inquiries to close the loop.
- Develop indepth knowledge and functional command of multiple applicant tracking systems.
- Utilize critical and innovative thinking to troubleshoot issues and offer resolutions
- Work to elevate the level of efficiency and service through collaboration examining current processes to determine room for improvement and suggesting best practices.
- Perform monthly sweeps and an annual audit of assigned tabs on shared resource.
- Other duties as assigned.
Qualifications :
Education:
High School diploma or equivalent required. Associates degree preferred.
Experience:
Minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.
Exposure:
. Proficiency with the Microsoft Office suite including Outlook and Excel.
. Typing skills with a minimum of 40 WPM.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
