Client Service Manager - Therapy
Client Service Manager - Therapy
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff overseeing nonclinical aspects of care provision and ensuring client satisfaction and retention. This position reports to the Client Services Supervisor Director of Operations or the Administrator.
Duties and Responsibilities
- Manage client relationships including collecting referral information coordinating admissions and addressing nonclinical issues or questions.
- Demonstrate working knowledge of inhome therapy services payer source requirements and MGAspecific software systems policies and procedures.
- Collaborate with recruiting team to address staffing needs and communicate clientspecific requests.
- Troubleshoot authorization and client family needs coordinating services with external providers when necessary.
- Set realistic expectations with clients regarding MGAs service capabilities and escalate issues to management as needed.
- Support and execute the companys mission ethics and goals while representing MGA professionally.
Qualifications :
Requirements
- Bachelors Degree Required
- Bilingual in English and Spanish (preferred not required)
- 2 years experience in customer service role
- 1 years experience in management position preferred
- Reliable means of transportation and flexibility to travel
- Current state drivers license and automobile insurance.
- Must demonstrate ability to meet deadlines
- Strong communication skills required
- Bilingual in English and Spanish is preferred not required.
Additional Information :
Benefits are available to eligible employees on the first of the month after 30 days of employment and include:
- Starting Base Salary of $56500 plus Cell Phone and Car Allowances
- Auto and phone allowances
- Health Dental & Vision Coverage
- Health Savings Accounts (HSAavailable if enrolled in a high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAPavailable if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & LongTerm Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
- Pet Discount Program
All your information will be kept confidential according to EEO guidelines.
#IND123
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
