Client Service Manager - Therapy
Client Service Manager - Therapy
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff overseeing nonclinical aspects of care provision and ensuring client satisfaction and retention. This position reports to the Client Services Supervisor Director of Operations or the Administrator.
Duties and Responsibilities
- Manage client relationships including collecting referral information coordinating admissions and addressing nonclinical issues or questions.
- Participate in communication between clients field staff and office personnel.
- Demonstrate working knowledge of inhome therapy services payer source requirements and MGAspecific software systems policies and procedures.
- Demonstrate basic knowledge of Microsoft Office applications.
- Collaborate with recruiting team to address staffing needs and communicate clientspecific requests.
- Troubleshoot authorization and client family needs coordinating services with external providers when necessary.
- Set realistic expectations with clients regarding MGAs service capabilities and escalate issues to management as needed.
- Support and execute the companys mission ethics and goals while representing MGA professionally.
Qualifications :
Requirements
- Bachelors Degree Preferred
- Bilingual (Spanish/English) preferred
- 2 years experience in customer service role
- 1 years experience in management position preferred
- Reliable means of transportation and flexibility to travel
- Strong time management skills required
- Strong communication skills required
Additional Information :
As an MGA Client Service Manager you can expect
- Starting Base Salary of $56500 plus Cell Phone and Car Allowances
- Health Dental & Vision Coverage
- Health Savings Accounts (HSAavailable if enrolled in high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAPavailable if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- Company Paid Holidays
- 100% Company Paid Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & LongTerm Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
#IND123
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
