Senior Field Service Technician - 12 Month FTC

CONTEXT

PPTD (Pricing Product & Technology Development formally Ignite) research develop manufacture and support a large number of globally deployed machines and instruments for both internal and external customers across the diamond value chain from rough diamond sorting to polished diamond verification for Consumer Confidence.

PPTD Technical Customer Services provide support for:

• Technical sorting equipment in the form of:
  • Test/QA of new machines as part of Production process
  • Second line support for Technical Support Services (TSS) Global
  • First line support for local technical support teams i.e. technical staff based at the sorting centres
  • Spares and repairs strategy and coordination between local TSS and PPTD Technical Customer Services and supply chain departments
• Diamond verification instruments in the form of:
  • Test/QA of new instruments as part of Production process
  • First line support from local technical support teams i.e. technical staff based at the IOD/FM sites.
  • Spares and repairs coordination between local IOD/FM  support staff and Technical Customer Services and supply chain departments 
• To provide on site and remote support services to all PPTD customers internal and external commercial.
• Where necessary the role will require travel to the customer site to install or diagnose and repair PPTD technology.
• Building testing QA & commissioning of new machines and instruments at Maidenhead.
• Repair of return to base machines instruments or modules at Maidenhead.

Key Responsibilities:

Remote and onsite service and support

• Provide remote assistance to customers for fault identification and resolution where possible.
• Provide emergency support to any customer overseas sites as required: note that the ability to travel at short notice is important for this role.
• Install new equipment at customers premises also providing training to customers where required.
• Upgrade modules or instruments in the field with new hardware or software.
• Perform preventative maintenance programmes and/or technical audits as requested to do so at customer sites.
• Coordinate spares requirements with the other relevant staff within the Production department.
• Log monitor progress and update customer service requests.

Return to base repair or upgrade of modules and instruments

• Test electromechanical modules components PCBs and instruments to written procedures (or procedures agreed with the development teams).
• Diagnose faults and carry out repairs in a structured way.
• Keep records of faults and report on trends making suggestions for improvements.
• Upgrade modules or instruments with new hardware or software.
• Coordinate return and repair logistics with other relevant staff within the Production department.
• Log monitor progress and update customer service requests.

Prototype and production assembly

• Produce prototype PCBs wiring looms and harnesses.
• Build test and commission finished production machines and systems in accordance with design documentation.
• Initiate change procedures if appropriate.
• Work closely with the Purchasing Manager to ensure that any shortages are flagged and remedied.

Health and Safety

• Ensure own working environment and practices complies with all Legal and De Beers UK policy guidelines in relation to Health Safety and Environmental issues.

Travel

• Can expect up to 30% travel.
• May be called upon to travel to remote locations at short notice due to equipment failure impeding production.

Qualifications :

• Good general education
• ONC / HNC in electronics systems or control 
• Experience in a Test and Service environment
• Experience in assembling mechanical and electromechanical assemblies.
• Good communicator with strong customer focus / service skills
• Full familiarity with manual test equipment (oscilloscopes meters analysers etc.)
• Computer literate ability to create technical documentation / procedures.
• Conversant with computer programming fundamentals
• Good team player

Additional Information :

• A great working environment
• Fantastic pension scheme
• 25 days of holiday bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes 
• Onsite restaurant and gym
• Staff discount
• Flexible benefits package 

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for natures most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds and our business to make life brilliant for our people our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe sustainable future for De Beers Groups people shareholders communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety health and wellbeing of our colleagues at work and at home and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people who are at the heart of our business. Our high performing teams take accountability for their own and others actions work collaboratively and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only. 

Building Forever

Sustainability is at the heart of our decisionmaking it is how we do business.   Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver longterm value to our communities and partners. This shapes how we protect our social and environmental license to operate build a longterm legacy in our host communities and earn consumers trust in our diamonds that they can wear with pride. 

Remote Work :

No

Employment Type :

Contract