Senior Analyst - Billing Operations
Senior Analyst - Billing Operations
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Job Description
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees our communities and our business.
Job Description
We are looking for Senior Executive Billing to join our Subscription and Billing (S&B) team which manages the activation and invoicing lifecycle of Freshworks Products. S&B Agents are expected to learn the product agent platform and addon billing SKUs ensure the right SKUs are set up for each subscription.
Perform Daily Invoicing Functions
Resolve Billing Errors & Support Financial Staff
Perform General Administrative Duties
Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Freshworks and at customer side (Dispute Management)
Review all aged invoices periodically to identify potential bad debts and subsequent writeoffs
Analyse and suggest process improvements
Respond to all queries both from Internal and external customers in timely manner per the agreed turnaround time
Good customer management skills to reach right point of contact at first time understand customers invoicing/payment process cycle
Enforce agreed contractual payment terms at all times while maintaining good relationship with customers
Qualifications :
4 to 7 years of experience in Billing and Billing related services.
Good communication skills (written and oral).
Working knowledge of MS Office products.
Knowledge & experience in related processes like Cash Applications Collections and MIS would be an advantage but not mandatory.
Skilled in negotiation & problemsolving
Willing to learn and open to working in a 24/7 operational environment with rotational shifts and week offs.
Must be willing to relocate to Chennai basis business requirement.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
