Customer Service Administrator
Customer Service Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Due to continued growth our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a 12 month fixed term contract.
Salary: 27000 per annum.
Working hours: MondayFriday 9am5pm.
As a Customer Service Administrator it is your responsibility to support the day to day administration of the Customer Services operation. You will offer outstanding contract support and customer service in a fastpaced friendly environment and provide a continuous professional and dedicated service.
Key Duties of a Customer Service Administrator include:
- Resolving various customer service queries and requests in a timely manner.
- Creating daily weekly and monthly service and export reports.
- Chasing orders and resolving delivery issues.
- Checking daily order audits and ensuring accurate information.
- Planning parcel traffic orders and necessary communications.
- Planning and communicating export order collections with hauliers.
- Managing special delivery orders and cost control.
- Using and updating the customer webbased order confirmation systems and ensuring full compliance.
- Creating monthly KPI packs for review meetings.
- Liaising with personnel across different levels (Shift Managers Transport Coordinators Stock Control Central Customer Service & Client Support Colleagues).
- Maintaining client SAP stock system accuracy.
Qualifications :
- Strong communication skills with the ability to build rapport.
- Computer literate with a good working knowledge of MS Office applications and WMS functions.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business particularly at peak periods during the year.
- Able to work to tight deadlines and manage your own time effectively.
- Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be provided.
Additional Information :
As part of our drive to make Great Bear a great place to work we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success which is why we offer a wide range of benefits which include:
- Annual Leave Competitive holiday entitlement.
- Pension scheme We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance x2 your annual salary.
- Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year.
- Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition We recognise that employees have gone the extra mile via Employee of the Month and Year special recognition and long service awards.
- Everyday discounts Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
