Senior Technical Accelerator Consultant Impact
Senior Technical Accelerator Consultant Impact
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Job Description
What you get to do in this role:
Be a core part of a new team we are building in StainesUK. We offer a hybrid work setup with office days twice a week.The Senior Technical Accelerator Consultant Impact role is part of ServiceNow Impact our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates their timetovalue.
Read about Impact Accelerators & watch the videos below to learn more:
As part of the global customer success organization this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices innovations and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.
- Present and deliver one or more offerings from our portfolio of technical accelerators to complex large enterprise customers remotely
- Prepare all clientfacing and internal deliverables that are technologyrelated
- Identify and drive process improvement opportunities guide best practices development and mentor/guide junior team members
- Guide development of new offerings for our technical accelerator portfolio
- Engage with customers requests in Impact including scoping of the level of effort fulfilling business requirements and resolving customer escalations
- Demonstrate the product both standard and tailored to customer needs
- Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security upgrades etc.)
- Develop and maintain strong working relationships with other teams
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Mentor resources and peer review development work
Qualifications :
To be successful in this role you have:
- ServiceNow skills & previous experience in different ServiceNow modules are required for this role
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of technical components such as LDAP SAML/SSO and integrations that make use of these technologies
- Ideallyexperience with AI/ML technology and preferably experience with ServiceNow Virtual Agent Predictive Intelligence and Performance Analytics products
- Experience with Web Technologies (XML HTML JavaScript Web Services etc.) and working in a SaaS environment
- Experience working with Agile methodologies
- Excellent communication and presentation skills
- Excellent interpersonal skills customercentric attitude and experience working with crossfunctional teams and multilevel stakeholders
- Prepared to study for obtain and maintain ServiceNow certifications
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
