Learning Development Supervisor

Metrics:

• Organization of training administration.
• Training planning for all departments of the Hotel.
• Compilation of and adherence to financial budgets within Training department.
• Organization and monitoring of all administrative affairs within and outside the Training department.
• Execution supervision and coordination of training activities within the Hotel (skills training general training).
• The following duties within frame of work:

1. Establishment of relevant course material.
2. Administration.
3. Training.
4. General tasks.

Establishment Training Tools:

• Compilation and updating of the requisite technical training manuals and tools per field in collaboration with inhouse specialists and the Learning & Development Manager/ Director Area.
• Updating of personal training history files of all employees in coordination with the Human Resources Director.
• Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
• Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Director.
• Orders and organizes distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration:

• Compiles course/training requirements.
• Compiles and establishes course/training control instruments.
• Compiles hotel inspection reports on the job observance.
• Ensures proper course material and updated job descriptions for inhouse departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counseling of supervisors/employees in training matters (How to Train etc.).
• Establishes monthly reports according to Hotels/regional office requirements.
• Maintains a monthly overview of course breakdown and attendance.
• Coordinates updating of personal files of employees together with the Human Resources Director.  
• Keeps the library updated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.
• Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.

Training:

• Training of inhouse departmental Technical Trainers selecting of those to cover every required field (How to Train).
• Conducts coordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every six months in advance.
• Coordinates training activities with Learning and Development or Learning and Development Area
• Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in coordination with the Human Resources Director).
• Ensures the general orientation during the introduction of new employees.
• Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.
• Conducts Welcome to Movenpick Hotels & Resorts Program as advised by HRD.

General:

• Informs Human Resources Manager and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.

Remote Work :

No

Employment Type :

Fulltime