Process Lead
Posted on :
24-05-2024
Employer Active
1 Vacancy
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Job Description
- Key job responsibilities
Responsibilities include, but are not limited to
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access,
- SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
Serves as escalation point for transportation specialists.
Owning process/business level reports/actions and diving compliance..
Perform Ad-hoc reporting and analysis as per requirement.
Basic Qualifications
Bachelor’s degree with 2-4 years of work experience primarily on North America and Canada Spot Capacity Sourcing (SCS), as well as expertise understanding North American, Canadian FMCSA regulations
Creative and analytical problem solver with a passion to provide excellent customer service.
- Should be flexible to adapt to a 24 x 7 operating environment
- Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) Excellent communication skills- Verbal & Written both. Creative and analytical problem solver with a passion to provide excellent customer service.
- Preferred Qualifications
- MBA/ Master’s degree in Operations from a reputed institute - Logistics/transportation background and lean/six sigma training is a plus
- Proven track record is a plus.
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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