Process Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Key job responsibilities
Responsibilities include, but are not limited to
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access,
- SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
Serves as escalation point for transportation specialists.
Owning process/business level reports/actions and diving compliance..
Perform Ad-hoc reporting and analysis as per requirement.
Basic Qualifications
Bachelor’s degree with 2-4 years of work experience primarily on North America and Canada Spot Capacity Sourcing (SCS), as well as expertise understanding North American, Canadian FMCSA regulations
Creative and analytical problem solver with a passion to provide excellent customer service.
- Should be flexible to adapt to a 24 x 7 operating environment
- Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) Excellent communication skills- Verbal & Written both. Creative and analytical problem solver with a passion to provide excellent customer service.
- Preferred Qualifications
- MBA/ Master’s degree in Operations from a reputed institute - Logistics/transportation background and lean/six sigma training is a plus
- Proven track record is a plus.
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
