Call Center Agent
Call Center Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our on property Call Center Agent (PBX Operator) is responsible for transporting guests virtually anywhere they would like to go at any time.
Job Duties include:
- Provide prompt courteous and efficient handling of all incoming calls keep track of guests requests and follow up to ensure satisfactory service and assistance for outgoing calls.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive record and relay messages accurately completely and legibly.
- Contact appropriate individuals or departments (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest calls requests or problems.
- Answer record and process all guest calls requests questions or concerns.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests service needs in a professional positive and timely manner. Engage guests in conversation regarding their stay property services and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
- Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message.
- Process guest requests for wake up calls screening calls do not disturb call forwarding conference calls TDD relay calls and nonregistered guest calls.
- Thoroughly understand safety procedures and have numbers to the Police Fire and Telephone Repair departments.
Qualifications :
- 1 year experience in same or similar role.
- Ability to clearly and pleasantly communicate in English both orally and in writing.
- Ability to perform assigned duties with attention to detail .
- Ability to interact in a polite professional and engaging manner.
- Experience in a luxury environment is preferred.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
4100 Red River Holdings LLC is an Equal Opportunity Employer M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements 4100 Red River Holdings LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
