Bilingual French Customer Service Representative
Bilingual French Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Teleflora is looking for enthusiastic candidates who are willing to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Bilingual French Customer Service Representative will take customer service related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Telefloras commitment to superior Customer Service. Candidates must be fluent in French and English.
Assist our customers with their questions requests product purchases and problems. Incoming calls include but are not limited to the following:
- Customer monthly statements
- Flower Orders
- Product Orders
- Directory Orders and Changes
- Coop Advertising Orders and Changes
- Wire Order Guarantee disputes
- Credit Card Deposits
- EFT Deposits
- Credit Card Product and Equipment Orders
- Credit Card Equipment Troubleshooting
- Web Hosting
- Technology
- Additional duties as needed
Qualifications :
Education:
High school diploma college business courses or undergraduate courses.
Knowledge/Skills:
- Fluent in French and English
- Strong written and oral communication skills
- Ability to make decision with little direction
- Strong attention to detail
- 12 years Customer Service/Call Center experience
- Basic math skills
- Ability to speak clearly in a wellmodulated voice using good diction
- Typing 25 WPM/ net minimum
- Knowledgeable in basic computer skills
Working Conditions:
- Must be able to work extended hours (overtime as requested) to meet company deadlines
- Flexibility. Shift requirements may change based on department needs and company programs
- Holiday time off may be limited due to increased order volume
Additional Information :
- Competitive benefits package including Medical (including 24/7 online access to a physician) Vision Dental and 401k with match eligibility
- Opportunities for development and internal mobility
- Manager and leadership training biweekly L&OD webinars and eLearning offerings
- Companywide problem solving and continuous improvement training
- Wonderful Giving (wonderfulgiving.com) allowing you to donate company money to a cause of your choice
- Company focus on wellness and health
Say everything and share your Love Out Loud with the gift of Teleflora flowersall made by hand and delivered by hand by your local florist. With more than 10000 member florists in North America alone Teleflora offers the kind of personal touches artistry and expertise you expect from a trusted neighborhood floristeven if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstepTelefloras network of professional florists creates artistic arrangements personally delivered in a vase often on the same day. Teleflora makes every day an occasion with a twoinone gift that includes a multipurpose keepsake container for longlasting enjoyment. For more visit: or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.
Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.
EEO is the law click here for more information
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
