Shift Supervisor Slot
Shift Supervisor Slot
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsible for providing exceptional guest service and ensuring slot machines player tracking and accounting systems are monitored on a continual basis for operation at maximum efficiency. Also assists in enrolling guests in player services club and servicing existing members and acting in the capacity of a Marketing Services Supervisor for player requests. Oversees casino beverage personnel an operation on the casino floor.
- Hire train and manage employees within the guidelines of the department. Manage all guest disputes machine payouts service breakdowns and tax information for Jackpot Winners. Perform jackpot payouts above $25000.00 in accordance with 465a.26(b)(3) for signature requirements.
- Assist with guest interaction and transactions as needed. Perform duties of Attendant Customer Service Slot as required.
- Disclose operational deficiencies to Shift Manager Slot and above.
- Enforce department company and state gaming policies and procedures and IRS currency transaction reporting requirements.
- Convey all special event functions entertainment restaurant schedules etc. to slot staff.
- Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board.
- In the absence of a Shift Manager Slot a Supervisor Slot may be designated to act as the Shift Manager and will oversee the operations of the Slot Area. When acting in the capacity of a Shift Manager Slot the Supervisor Slot will be able to issue discretionary free slot play.
- Authorized to extend complimentary services in accordance with the approved comp matrix.
Qualifications :
- Must be at least 21 years of age.
- High School Diploma or equivalent.
- Must have a minimum of two years gaming or players club experience preferred.
- Must be able to stand/walk and kneel for extended periods of time and be able to lift a minimum of 40 lbs.
- Have the ability to work various shifts and flexible hours to meet operational demands.
- Strong verbal and written communication skills and customer service skills.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required.
- Must be able to work in a smokefilled environment.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
