Account Manager - Mid-Market

We are looking for an experienced Account Manager with expertise in IT Service Management (ITSM) and Employee Experience (EX) solutions. This role requires a knack for building deep customer relationships driving incremental business within our existing Freshworks customer base and showcasing valuedriven approaches. The ideal candidate should be a selfstarter with a growth mindset eager to learn and capable of developing and executing account plans while consistently exceeding revenue targets. 

Key Responsibilities: 

• ITSM & EX Expertise: Leverage knowledge of ITSM and EX solutions to identify and deliver tailored solutions that meet customer needs and drive value
• Customer Relationship Management: Build and nurture strategic relationships with key stakeholders including Clevel executives to maximize customer satisfaction and retention 
• Revenue Growth: Drive expansion through upselling and crossselling ITSM and EX offerings consistently meeting or exceeding revenue targets
• Solution Selling: Lead consultative valuedriven conversations with customers addressing industryspecific use cases for ITSM and EX to strengthen business outcomes
• Strategic Account Planning: Develop and execute account plans that align customer goals with Freshworks ITSM and EX product capabilities 
• Complex Deal Management: Close multistakeholder deals involving ITSM and EX components collaborating with internal teams such as Customer Success Implementation Billing Support and Deals
• CrossFunctional Leadership: Partner with crossfunctional teams to ensure seamless delivery of ITSM and EX solutions driving value realization for customers
• DataDriven Insights: Analyze customer and sales metrics to refine strategies and identify opportunities for expansion within your accounts 
• Customer Enablement: Educate customers on industry best practices emerging trends in ITSM and EX and new opportunities for business impact 

Qualifications :

• At least 6 years of overall sales experience including 4 years in SaaS or solutionbased selling with a focus on ITSM and/or EX solutions
• Demonstrated success selling to VP or Clevel executives and driving expanded usage in midmarket and enterprise customers
• Strong consultative sales skills with a track record of managing and closing complex sales cycles using solutionselling techniques
• Ability to construct and articulate compelling business cases ROI analyses and strategic account plans 
• Familiarity with ITSM frameworks (e.g. ITIL) and EX solutions with the ability to connect these with customer needs
• Experience leading crossfunctional teams to deliver tailored ITSM and EX solutions
• Eagerness to learn adapt and thrive in a dynamic customerfocused environment

Additional Information :

The annual base salary range for this position is $103000 $145000 USD  Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level. Bonus/equity may be available.

Please note this is a hybrid role that requires an inoffice presence 3 days/week (TuesdayThursday).

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime