Customer Support Specialist - US Remote
Customer Support Specialist - US Remote
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Job Description
Experian Customer Care organizations purpose is to support our evergrowing population of customers by providing topnotch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers businesses and society during lifes big moments from buying a home or car to sending a child to college to growing a business exponentially. You are passionate about providing excellent customer service can interpret consumers written or verbal grievances or disputes. The Customer Care Specialists will report to the Supervisor Customer Care and work remotely in Allen TX.
You will:
- Take InBound calls to assist with creditrelated memberships services and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
- Receive customer requests for assistance; identify support needed and either help or forward requests to the appropriate functional area.
- Handle escalated customer issues.
Qualifications :
- You have highspeed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link:
- Training will be remote so you will be on camera using your computers webcam.
- You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer.
Requirements:
- High School Diploma or GED.
- At least one year of customer service experience.
- You are comfortable using a computer to perform operations.
- Can pass a criminal background check employment verification education verification credit check and a drug screen.
- Flexible work environment: ability to work remote hybrid or inoffice. You must be a US resident living within 4560 minutes of our Allen TX office.
Benefits/Perks:
- This role is eligible for a $1500 performance bonus which is paid out after completing 90 and 180 days of employment. Details will be provided during interview process.
- Core benefits including full medical dental vision and matching 401K
- Flexible time off including volunteer time off vacation sick and 12paid holidays
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Great Place to Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an equal opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their race color religion sex age sexual orientation gender identity national origin disability or status as a protected veteran. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
All your information will be kept confidential according to EEO guidelines.
#LIRemote
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
