Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Representative receives sufficient authority from and is accountable to the customer service manager or appointed designate for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position.
The Customer Service Representative has authority to identify the occurrence of departures from the quality system or from the procedures for carrying out sample registration and reporting so long as such action does not deviate from established company guidelines is consistent with sound business or technical judgment and follows the practices of the laboratory.
Responsible for all routine communications between the customer and the laboratory from initial customer account processing to invoicing for services rendered.
Processing of customer administrative information necessary for business operations.
Clarification of clients requests for services and if necessary referring such requests to the manager of laboratory operations.
Checking on sample progress to ensure that reporting deadlines are met.
Validating sample administrative information prior to reporting of results and maintenance of files that permit proper documentation of the samples.
Generation of sample test report results according to the requirements of laboratory policy.
Communicating approved results to the customer according to predetermined customer requirements.
Generation of customer invoices which accurately reflect services performed.
Qualifications :
- HS degree at a minimum bachelors preferred
- Significant MS Office proficiency and comfortable working on computer
- Successful persuasive communicator across all levels of the organization synthesizing key factbased messages at the executive level to provide timely appropriate clear decisions and recommendations
- Detailoriented with effective communication skills
- Responsive problem solver and actionoriented.
- SelfMotivated and leader of initiatives
- Strong analytical skills
- Proficiency in capturing customer and business requirements
- Strong time management skills
- Strong interest in IT Solutions and related area
- Demonstrates ability to identify opportunities to change things for the better within her/his area of responsibility and takes ownership.
Additional Information :
Position is FullTime Monday Friday 9am 5:30pm with additional hours as needed.
Candidates currently living in a commutable distance to New Orleans LA. are encourage to apply.
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
All your information will be kept confidential according to EEO guidelines.
Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and invitro diagnostic products.
In over 30 years Eurofins has grown from one laboratory in Nantes France to 58000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.
In 2021 Eurofins generated total revenues of EUR 6.72 billion and has been among the best performing stocks in Europe over the past 20 years.
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
