Senior Staff Product Manager AI Experiences

Emerging Technology Group

Emerging Technology Group (ETG) is ServiceNows Digital Technology (DT) internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are in charge of AI Experiences which cut across the enterprise like Search Conversational Interfaces Automation and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.

We are focused on accelerating innovations and developing new concepts forwardthinking solutions and products leveraging ServiceNows Intelligent platform and the best industry standards.

If you enjoy learning growing andmaking an impact you will love being in this role. You get exposure to every facet of the enterprise and can make a meaningful impact on both the business and on the people who work here. You will face new obstacles and priorities every day which can be invigorating and push the boundaries of your thought process.

About the Role:

ServiceNow is seeking a Senior Staff AI Experience Product Manager to guide the development of intelligent AIdriven experiences including personalized conversational AI and enterprise search solutions that optimize and orchestrate workflows. In this role you will define how our platform leverages AI and machine learning to enhance user journeys streamline actions and deliver intuitive personalized interactions. You will build strong partnerships with stakeholders across the organization to deliver tailored AIpowered solutions for their audiences and present your vision and results to senior leadership. Partner with Engineers Analysts and Designers to redefine the future of work through intelligent workflows search and conversational AI experiences.

Key Responsibilities:

• Personalized Conversational AI Experiences: Design and implement AIdriven conversational solutions that provide personalized contextaware interactions for users. Use natural language understanding (NLU) and machine learning to enhance communication predict user needs and deliver proactive assistance.
• Enterprise Search Development: Guide the development of enterprise search experiences that deliver fast accurate and contextually relevant results. Use AI/ML to improve search relevance streamline knowledge discovery and integrate search capabilities with conversational interfaces.
• Stakeholder Management & Partnership Building: Cultivate strong relationships with stakeholders acting as a respected partner to align on goals and deliver personalized AIpowered experiences tailored to specific audiences.
• Intelligent Workflow Orchestration: Design and optimize AIpowered workflows that integrate conversational AI enterprise search and agentbased systems to streamline complex user interactions and improve productivity.
• Storytelling with Data: Use data to tell the story of AIs impact on user journeys personalized conversations and workflow optimization. Break down complex journeys into measurable insights that demonstrate the value of your solutions.
• CrossFunctional Collaboration: Partner with Engineering Design and Analytics teams to conceptualize prototype and deliver scalable intuitive AIdriven experiences. Ensure enterprise search conversational AI and workflow solutions align with ServiceNows broader platform goals.
• Experience Mapping & Optimization: Map and refine endtoend user workflows focusing on how personalized conversational AI enterprise search and intelligent workflows create seamless userfriendly experiences.
• Product Vision & Roadmapping: Develop and communicate a clear vision for personalized conversational AI enterprise search and intelligent workflows on the ServiceNow platform. Maintain a strategic roadmap aligned with organizational goals.
• User Advocacy & Feedback Loop: Advocate for users by gathering feedback from customers internal teams and external partners. Use insights to refine and continuously improve AIdriven experiences.
• Executive Presentations & Communication: Present product vision strategy and results to senior leaders across the organization. Clearly articulate the value of personalized conversational AI and other AI solutions to ensure alignment and support.

Qualifications :

• Experience: 8 years in product management with 5 years in AI machine learning conversational AI and enterprise search.
• Storytelling Ability: You excel at translating data and insights into compelling narratives for technical and nontechnical audiences.
• Personalized AI Expertise: Experience designing and delivering conversational AI solutions with a focus on personalization NLU and predictive capabilities.
• Enterprise Search Expertise: Proven ability to design and deliver enterprise search solutions including relevance tuning and contextual search optimization.
• Stakeholder Management: Demonstrated experience building strong partnerships with stakeholders and delivering tailored solutions for diverse audiences.
• Analytical Skills: Proficiency with analytics tools and the ability to use data to inform decisions optimize experiences and measure success.
• Technical Acumen: Deep understanding of AI/ML conversational AI NLU enterprise search technologies and intelligent workflow orchestration.
• Communication Skills: Strong verbal and written communication skills with experience presenting to senior leaders and leading crossfunctional teams.
• ProblemSolving Mindset: Ability to navigate ambiguity and develop innovative usercentered solutions for complex challenges.

#DTjobs

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $187600 $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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