Ocean Export Import Agent LEH HF
Ocean Export Import Agent LEH HF
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Job Description
- Receive documents Manage freight receipt Prepare route process and monitor shipments.
- Organize the collection and/or delivery of goods.
- Prepare and issue transport documents.
- Ensure timely processing of ocean shipments.
- Monitor and update records in our operational system.
- Communicate effectively with clients the Expeditors network and carriers.
- Adhere to Expeditors standard KPIs.
- Understand and comply with all relevant regulations compliance standards and Expeditors specific procedures.
- Accurately and promptly invoice customer files and ensure timely dispatch of invoices.
- Provide complete documentation to our customs department.
- Request quotes from our partner carriers and shipping companies.
- Create competitive pricing offers for our clients.
Qualifications :
Qualifications
- 6 months to 1year related experience and/or training; or equivalent combination of education and experience
- College graduate or above / Minimum of a Bac 2 in Transport International Trade or Logistics.
- Global logistics industry knowledge and understanding of ocean documentation process
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Good computer skills (e.g. MS Excel MS Word)
- Fluent in English
- Strong listening and attention to detail.
- Excellent organizational skills.
- Team player.
- Proactive strong organizational skill
Expectations & job Execution:
Exceptional Customer Service: Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees). Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication: Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
Culture: Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Personal Growth and Development: Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.
Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.
Reporting Structure
Report to Ocean Export or Import Lead Agent Supervisor and Manager
Additional Information :
Additional information
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time (25 days of vacation 12 days of days off 26 days of work from home)
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
