Lodging Hospitality Associate - USD 1000 Sign-On Bonus payable for these positions

Lodging & Hospitality Associates in this role get to:

 Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services processing payments or performing general account maintenance. Upselling customers to new products or services may be encouraged.

Responsibilities:

•  Answers calls and responds to emails
• Identifying and solving customer challenges including mediating between guests and hosts and escalating issues appropriately
• Handles customer inquiries both telephonically and by email
• Researches required information using available resources
• Multitasking to monitor and control concurrent tasks simultaneously
• Provides customer service information
• Enters new customer information into system
• Updates existing customer information
• Processes reservations
• Routes calls to appropriate resource

Qualifications :

Our most successful candidates will have:

• A minimum of 23 CXC/GCE subjects inclusive of English Language or a U.S. high school diploma or GED. 

• Must have a valid (not expired) government issued ID TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• Must be able to train and work onsite.
• Demonstrated ability to perform at a high level to support our high volume of inbound calls.
• Experience in customer service is an asset and preferred.
• Good systematic problem solving ability  using sound business judgment and following through on commitments to customers.
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
• Excellent attention to detail.
• See through the eyes of the customer.
• Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
• The ability to project patience empathy caring and sincerity in written words or voice tone depending on channel.
• Ability to effectively organize prioritize multitask and manage time.
• Multitasking skills showcased through the use of several applications; experience working with CRM applications preferred.
• Basic PC keyboarding skills; basic Microsoft Office (Outlook Word Excel) experience required.
• Ability to type over 30 WPM with 80% accuracy.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Inspire confidence and positively influence the behaviour actions and thoughts of others.
• Must be able to pass a criminal background check and drug test as needed.

Additional Information :

Our employees enjoy:

• Competitive compensation packages inclusive of base pay incentives overtime and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy.
• Onsite lunch concessionaire at reduced rates.
• Transportation/ Shuttle Services Free transportation home for shifts that end after 9:00 pm and pickups for shifts that begin before 6am
• Free Onsite medical suite with nurse and medical doctor.
• Daily Refuel Plan Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.

As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.

Remote Work :

No

Employment Type :

Contract