Switchboard Operator
Switchboard Operator
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Job Description
Job Summary: The Switchboard Operator is responsible for efficiently managing telephone operations ensuring that calls are routed appropriately and providing prompt and courteous service to callers. The role involves handling a high volume of incoming and outgoing calls maintaining accurate call logs and assisting with internal communications to support the smooth operation of the business.
Key Responsibilities:
- Manage Telephone System: Operate the switchboard to answer and direct incoming phone calls ensuring all calls are routed to the appropriate person or department.
- Provide Customer Service: Greet callers professionally addressing their inquiries or directing them to the relevant department or personnel.
- Handle Voicemail: Record and relay messages to the appropriate employees when they are unavailable or when calls cannot be immediately answered.
- Monitor Call Volume: Maintain awareness of call volumes and prioritize calls based on urgency or importance.
- Transfer Calls: Efficiently transfer calls to the correct extension or department without delay ensuring smooth communication.
- Keep Call Logs: Maintain accurate logs of calls made and received documenting any necessary information or requests for followup.
- Provide Information: Answer general inquiries about company services locations hours or other commonly requested information.
- Assist with Administrative Tasks: Perform administrative duties such as scheduling appointments handling paperwork or providing support to other departments when needed.
- Maintain Communication Systems: Ensure the proper functioning of the telephone system and notify relevant personnel of any technical issues.
- Follow Company Procedures: Adhere to all company policies and protocols when handling confidential or sensitive information.
Qualifications :
- Certificate or Diploma in Hotel management is required (additional education or certifications in telecommunications is a plus).
- Previous experience as a switchboard operator receptionist or in a customer service role is preferred.
- Strong communication skills both verbal and written.
- Ability to multitask and handle highpressure situations.
- Professional phone etiquette and interpersonal skills.
- Attention to detail and good organizational skills.
- Basic knowledge of office software (Microsoft Office etc.) and telephone systems.
- Ability to work independently and as part of a team.
Additional Information :
Your team and working environment:
- Tightknit and team oriented.
- Hardworking engaging and inclusive.
- Attention to detail and hygiene
- Well organised and autonomous
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
