Chicago IL - AV Technician II
Chicago IL - AV Technician II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled AV Technician to join our team to provide technical display and sound support for computers.
RESPONSIBILTIES
- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Reporting to the Track Lead / Team Lead
- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
- Ensuring that the processes are adhered to
- Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
- Improves and maintains customer and employee satisfaction
- Performing asset inventory activities as needed
- Create documentation for process and procedures
Required Skills / Qualifications:
- Minimum of 3years hands on experience as handling Audio Video environment for an enterprise level of user base.
- Good knowledge on Windows and Apple OS user interface.
- Strong experience in troubleshooting MS office ( Outlook powerpoint Onedrive sharepoint etc )
- Good knowledge of IPAD and Android devices.
- Strong Customer service skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Able to handle unforeseen situations
- High level of acceptance
- Experience in handling and coordination of zoom teams webinars and big corporate townhalls.
- Experience in meeting room technology like Crestron Clickshare Cisco TP Avaya Barco etc.
- Should be skilled to coordinate the hardware faults of the meeting room hardware with respective vendors and handle end to end coordination.
- Knowledge on ITIL Ticketing tools such as ServiceNow BMC remedy etc
Health Insurance
Paid Time off
Federal Holidays
401(K)
Employment Type
Full Time
