Hostess

Roles and responsibilities

We are looking for a Greeter/Hostess to work within The Ned Doha. If you have experience as a Hostess/Greeter in a busy restaurant or hotel luxury environment, and you are enthusiastic, passionate and knowledgeable about fresh food and good service, then we want to hear from you!

Responsibilities

• Warmly welcome guests upon arrival and provide a gracious first impression.
• Manage reservations for dining, spa appointments, and other hotel amenities with precision and efficiency.
• Escort guests to their tables and ensure seating arrangements are comfortable and in line with their preferences.
• Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations as needed.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed expectations.
• Collaborate closely with other hotel staff members to ensure seamless operations and exceptional service delivery.
• Promote upselling opportunities and special offers to enhance the guest experience and maximize revenue.
• Maintain a polished and professional appearance in accordance with the hotel's grooming standards.
• Adhere to all hotel policies, procedures, and safety regulations to ensure a safe and pleasant environment for guests and colleagues alike.
  

Qualifications

• Excellent communication skills, both verbal and written, with a warm and welcoming demeanor.
• Strong organizational skills and attention to detail to manage reservations and guest requests effectively.
• Ability to multitask, prioritize tasks, and adapt to changing circumstances in a fast-paced environment.
• Team player with a positive attitude and a genuine passion for providing exceptional hospitality.
• Proficiency in multiple languages is an asset.
• Flexibility to work evenings, weekends, and holidays as required.
  

Work Experience & Knowledge

• Previous experience in customer service, hospitality, or a related field preferred.
• Computer proficiency – Excel, Windows, Outlook, PowerPoint and Publisher
• Hotel information system – Opera

Desired candidate profile

• Communication Skills: Clear verbal communication and active listening skills are crucial for understanding guest needs and providing assistance.
• Customer Focus: Anticipating guest needs, providing personalized service, and ensuring guest satisfaction are central to this competency.
• Interpersonal Skills: The ability to establish rapport, demonstrate empathy, and resolve conflicts diplomatically contributes to a welcoming and harmonious environment.
• Organization and Time Management: Managing reservations, seating arrangements, and guest inquiries requires strong organizational and time management skills. Prioritizing tasks, multitasking effectively, and maintaining attention.
• Problem-Solving Abilities: Strong problem-solving skills enable hostesses to address issues promptly and find satisfactory resolutions while maintaining guest satisfaction.
• Adaptability and Flexibility: Hospitality environments are dynamic, with priorities often changing rapidly. Hostesses must be adaptable and flexible, adjusting to changing circumstances and guest needs while remaining composed under pressure.
• Professionalism: This includes maintaining a polished appearance, adhering to hotel policies and procedures, and handling guest interactions with tact and discretion.
• Sales and Upselling: Promoting special offers, upgrades, and additional services to guests requires effective sales and upselling skills.
• Cultural Awareness and Sensitivity: Understanding and respecting cultural differences, customs, and preferences contribute to creating inclusive and welcoming experiences for all guests.