Patient and Family Advocate
Patient and Family Advocate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Full Time Days; 8am to 4:30pm
JOB SUMMARY:
- The Patient and Family Advocate is dedicated to improving the patient and family experience through the investigation of patient/family complaints concerns and other feedback received. The scope of these duties extends to the inpatient outpatient and offsite clinical areas. The incumbent is responsible for providing assistance/support as needed with patients families and staff that are in contact with the Patient Experience department with a focus on proactive rounding service recovery and mitigation of concerns.
ESSENTIAL FUNCTIONS OF THE JOB:
- Investigates patient and family concerns provides crisis intervention and mediation for complex situations throughout SRH including dialogue with patients and families and facilitation of family meetings/care conferences.
- Responds to patient/family complaints and grievances verbally and in writing on behalf of SRH and ensures regulatory compliance throughout the process.
- Works closely with the medical staff nursing and leadership to achieve resolution of the concern at the most appropriate level within the organizational structure.
Qualifications :
MINIMUM EDUCATION EXPERIENCE AND LICENSE/CERTIFICATION REQUIRED:
- High school diploma required. Bachelors degree in healthcare related field communications psychology or comparable preferred.
- Two years of experience in a healthcare environment required.
- Working knowledge of personal computers and Microsoft Office suite required.
- Excellent verbal and written communication skills including ability to synthesize the facts of an investigation and respond with compassion on behalf of SRH.
- Must be detail oriented organized and have the ability to multitask.
- Must possess excellent interpersonal conflict resolution and problem solving skills while working in a fastpaced environment.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $21.753$26.587
Other Compensation (if applicable):
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
