Customer Relations Officer Part-Time Fixed Term IKEA Pasay City
Customer Relations Officer Part-Time Fixed Term IKEA Pasay City
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1 Vacancy
Job Description
About the job
Reporting to the Customer Relations Team Leader this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.
Your Assignment
- You ensure that customers have a memorable shopping experience in the store for a win win situation and for repeat business;
- You handle and resolve customer difficulties particularly in IKEA products assembly and also exchange components parts when they are needed to offer solutions to frequently asked questions;
- You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly and resolve any issues they raise within level of authorization;
- You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
- You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
- You understand the IKEA Concept global solutions tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers shopping experience.
Qualifications :
Your Profile
- You have experience working in a customerservice role and a fastpaced retail environment;
- You have strong interpersonal and communication skills that enable you to build rapport with customers;
- You are a strong team player who value togetherness is committed to your role and possess a strong customer serviced focus mindset;
- You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
- You are able to handle stress and work in an extremely facepaced environment;
- You must be computer literate.
Additional Information :
This role requires flexibility in work hours depending on store operational requirements.
Work Location is at IKEA Pasay City Metro Manila Philippines.
TACK!
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
