REF47820U-Senior Consultant - Dgtl Trnf
REF47820U-Senior Consultant - Dgtl Trnf
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Job Description
Delivering endtoend contact center digital transformation projects for global clientsRunning consulting engagements with Client CXOs and delivering on revenue targetsBuilding curated transformation solutions for prospective and existing clientsMarket research across bestin class practices contact center demands evolving trends etc.Manage end to end presales activities for digital transformation identify opportunity pitch the right digital solution solution building business case creation etc.Developing and creating collateral new capabilities working closely with crossfunction teams (internal and external)Understand client digital transformation needs & consult/provide customized solutions develop business caseWell versed with process diagnostics duediligence blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand propose and pitch the key levers/differentiators to new/existing customers for transformation journeyParticipation in special / strategic projects from time to timeExcel in developing strong client dialogue across all levels Experience in managing design thinking workshops to reimagine customer journeys future operating model best inclass practicesExperience in CX transformation opportunity identification solutioning comparative studies keeping in mind customer effort reduction improve straight through processingExposure to contact center economics through improved channel containment right channeling methodology etc.
Qualifications :
Graduate Proven ability to work independently and as a team member Good communication (written and oral) and interpersonal skills Good organisational multitasking and timemanagement skills. Have the flexibility to travel domestically and internationally Consulting services experience or experience of selling in a consultative environment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
