Group Manager - Operations
Group Manager - Operations
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Job Description
Responsible for achieving and exceeding SLA targets. Work closely with Operations DM/AM to drive process improvements to meet and exceed customer requirements (SLAs). Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching motivating and promoting key staff. Engaging with clients to identify potential business opportunities Ensuring staff are sent for Personal development trainings Responsible for VOC actionable s and initiatives. Handling & solving customer problems in an efficient manner keeping in view the organizational standards & to enhance customer loyalty. Workforce management: Engaging with clients on new products industry and application changes and enhancements Performance review with clients. Decisive spoken / Verbal communication skills Ability to lead and motivate a team High on communication skills/ writing skills (English) High on Customer centricity and interpersonal skills Strong Analytical skills and eye to detail Six Sigma Deployment (Quality) Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process
Qualifications :
Any Graduate/PG/MBA. Yellow belt /Green Belt certification/Lean certifications will be an added advantage. Good analytical skills with ability to learn Attention to details and Problem solving skills Methodical structured & organized approach to work. Customer Service orientation Good Communication & Presentation skills Sense of responsibility and Accountability Understanding of Process Well versed with MS office Team worker Experience: Preferably Min 23 years of relevant work experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
