Senior Applied Research Scientist
Senior Applied Research Scientist
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Job Description
The Advanced Technology Group (ATG) at ServiceNow is a customerfocused innovation group building intelligent softwareandsmartuser experiencesusing existing and latest advancedtechnologies to enable endtoend industryleading work experiences for customers.We are a group of researchers applied scientists engineers and product managers with a dual mission.We build and evolve the AI platform and partner with teams to build products and endtoend AIpowered work experiences.In equal measure we lay the foundations research experiment and derisk AI technologies that unlock new work experiences in the future.
You will play a major part in building next generation Large Language Models(LLMs) for Enterprise Language Generation that will power NOW platform with AI experiences in day to day work of our customers. We are just getting started with our earlyadopter customers and we need your help in building and making available an amazing range of solutions to our 9k enterprise customers around the world.
What you get to do in this role:
- Confronted with realworld challenges and datasets you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way.
- Research and propose appropriate models/techniques as well as implement train and evaluate the models yourself.
- Contribute to the design implementation and scaling of LLMs as a key AIfirst platform offering in ServiceNows portfolio.
- Collaborate daily with a team of likeminded developers applied research scientists product managers and quality engineersto produce quality software.
- Work with product owners to understand detailed requirements and own your code from design implementation testing and delivery of highquality & highimpact solutions to our users.
Qualifications :
To be successful in this role you have:
- 4 years of related experience with a Bachelors degree; or 2 years and a Masters degree; or a PhD without experience; or equivalent work experience
- Expertise in PythonOOP Design Patterns.
- Experience in Pretraining of an LLM is preferred but not mandatory
- Experience with Instruction fine tuning and other fine tuning techniques is a must.
- Experience with Reinforcement learning is preferred but not mandatory.
- Experience with various transformer architectures (autoregressive sequencetosequence etc)
- Ability to read latest papers and experiment with the ideas.
- Creating and maintaining largescale data processing pipelines that ensure that data is processed accurately efficiently and securely.
- Communicating your research findings to both technical and nontechnical stakeholders and working to ensure that the benefits and limitations of LLMs are clearly understood across the organization.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
