Sr Systems Engineer - Unified Communications Microsoft Teams

Visas Corporate IT Workplace Technologies team is looking for an experienced Unified Communications Systems Engineer focused on Microsoft Teams. Our team is continuing to modernize our communication and video conference platforms with a cloudfirst mentality. Our goal is to ensure everyone within Visa is able to securely and effectively communicate in realtime with anyone in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace.  

This candidate is a thought leader and has a deep technical understanding how Microsoft Teams Microsoft Teams Rooms (MTR) Microsoft Voice and Audiocodes are built and supported. The ideal candidate will be able to understand and explain the technical architecture industry best practices security/proxy designs network signal flows and reporting root cause analysis around Microsoft Teams.

This role will be highly collaborative and responsible for key partnerships with AV Telephony IT Security and UCaaS vendors. This person will be a key driver in designing and implementing thirdparty integrations automations migrations and being an escalation for complex Microsoft Teams issues. Its very important for this candidate to have a positive cando attitude getting into the technical weeds tenacity in solving problems strong team player and be able to communicate effectively with stakeholders.  

Essential Functions:

• Architect plan and migrate legacy video conference infrastructure to the cloud.   
• Support MTR and AV systems in conference rooms auditoriums studios training rooms and open collaboration spaces  
• Provide engineering support for live events using Microsoft Teams Live Events  
• Help administer and set policies for MS Teams Microsoft Voice and Audiocodes  
• Support telephony infrastructure for softphones and desk phones for endusers  
• Perform proofofconcept (POC) tests and validation on new and emerging UCaaS and AV technologies  
• Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs  
• Establish global relationships and ensure regional handoffs are performed for escalated issues  
• Train IT helpdesk Exec IT engineers and endusers on how to use Microsoft Teams and MTRs  
• Create design documents wikis and howto instructions  
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements provide technical assistance for investigation and analysis of security alerts and maintain system security for voice and video systems  
• Provide project coordination and technical review for new office builds and refresh projects to ensure they adhere to company policy are completed on time and within budget meet the deliverables of the project while following change control procedures  
• Provide stellar customer service and consult with internal clients to discuss plan and ensure their requirements for their meetings and events are properly supported  
• Work well with others and collaborate with a positive cando attitude  
• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications

• 2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience

Preferred Qualifications

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
• 5 years of experience in Microsoft Teams or Skype for Business
• 3 years deploying and supporting MTRs or Skype Rooms
• Strong understanding in telecommunications E911 SBC
• Strong understanding of advanced Microsoft 365 Services (Azure Exchange etc.)
• Strong scripting and automation experience in PowerShell
• Experience in integrating with thirdparty apps using APIs or connectors
• Strong knowledge of the UCaaS (MS Teams) and AV industry
• Proven record in planning architecting and deploying Microsoft Teams and MTRs in a large enterprise
• A deep understanding of the security implications and network dependencies for Microsoft Teams MTRs and Azure
• A conceptual understanding of routing/switching/QoS proxies firewalls and their potential impact on voice video and web streaming network environments
• Experience in handling live event support and webcasting for internalfacing and externalfacing events
• Proven record in analyzing troubleshooting and creating root cause analysis (RCA) reports with action plans on remediation
• Strong analytical interpersonal facilitation and leadership skills along with effective oral/written communication skills
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions
• Ability to explain technical information to nontechnical users. Staying calm under pressure
• MS700 Certification
• Power BI and Azure Dashboard
• CTS CTSI CTSD Certification
• Experience with Logitech Poly Neat
• Experience deploying Microsoft Teams Rooms Zoom Rooms Webex Rooms
• Experience handling TMS CUCM RPRM Audiocodes
• Experience with QSC Biamp
• Experience using ticketing systems like ServiceNow or JIRA
• Experience in using webcast platforms such as VBrick and Microsoft Teams Live Events
• Python experience is a plus.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100000.00 to 141250.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime